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United States - 48 Contiguous States:

STANDARD SHIPPING:

In-stock items will be shipped FedEx or USPS from our warehouse and will typically arrive in 7-10 business days from the day the order ships. Most orders are processed and ship within 24 hours of receipt.

In stock Personalized Items typically take one extra day for processing.

Items that ship separately (directly from our vendors) take 2 to 4 weeks for delivery.

Large and/or heavy items may require additional charges and shipping time.

2 DAY AIR:

Orders placed before 11:30 AMCentral Time will ship the same day with a deliver date of 2 business days for In-Stock items. Business days do not include weekends or holidays. A street address is required.

In stock Personalized Items typically take one extra day for processing.

NEXT DAY AIR:

Orders placed before 11:30 AM Central Time will be delivered within the next business day for In-Stock items. Business days do not include weekends or holidays. A street address is required.

In stock Personalized Items typically take one extra day for processing.

United States - Alaska & Hawaii

Standard Express, Guaranteed Express, & Overnight Express. Add 1-2 additional days to each shipping method.

APO/FPO:

Standard Shipping: 4-6 Weeks Delivery.

NOTE: Orders for Canada, Alaska and Hawaii - please call our customer service center at 1-800-575-9255 for your shipping rates. FedEx ground shipping is not available to these locations.

Standard Shipping to the 48 Contiguous States: Shipping and handling charges depending on order amount see chart below.

2-Day Air: $14.95 is added to the Standard Shipping and handling charges for 2-Day Air deliveries.

Next Day Air: $24.95 is added to the Standard Shipping and handling charges for Next Day Air deliveries.

Please Note: Weather-related shipping delays are not within the control of Creations and Collections.

Delivery Method Shipping Time
Standard 7 to 10 business days (plus processing time)
2 Day Air 2 business days (plus processing time)
Next day Air 1 business day (plus processing time)

Shipping & Handling

Continental US Shipping Charges
Total Amount of Order Standard 2-Day Air Next Day Air
$0.01-25.00 $7.95 $22.90 $32.90
$25.01-50.00 $8.95 $23.90 $33.90
$50.01-75.00 $10.95 $25.90 $35.90
$75.01-125.00 $12.95 $27.90 $37.90
$125.01-200.00 $16.95 $31.90 $41.90
$200.01-300.00 $24.95 $39.90 $49.90
$300.01-400.00 $29.95 $44.90 $54.90
$400.01-500.00 $39.95 $54.90 $64.90
$500.01-750.00 $49.95 $64.90 $74.90
$750.01-1000.0 $79.95 $94.90 $104.90
$1000.0+ $94.95 $109.90 $119.90

Returns & Exchanges

Your satisfaction is very important to us. For your convenience we have provided a Return Merchandise Form that is located on your invoice copy. Completing this form and following the return procedures will help ensure quick processing of your returning merchandise. If you do not have your invoice handy and need a Return Merchandise Form please click here.

Damaged Merchandise:

  1. Please keep all wrapping materials including interior and exterior containers.
  2. Call one of our Customer Service Representatives toll free at 1-800-575-9255. Our Customer Service Representatives are available 7:00 a.m. to 9:00 p.m. C.S.T. Monday-Friday or Saturday-Sunday 8:00 a.m. to 5:00 p.m. C.S.T. to assist you.

General Instructions:

  1. Complete the Return Merchandise Form enclosed in your package.
  2. Use the perforated Return Shipping Label (provided on your invoice) to address your package.
  3. Securely wrap and send your return prepaid via insured mail or U.P.S. (Sorry, we cannot accept: C.O.D or collect shipments.)
  4. Please allow approximately 2 weeks for us to process your exchange order.

Note: If you have any other questions about your order of if we can help you in any way, please call 1-800-575-9255 7:00 a.m. to 9:00 p.m. C.S.T. Monday-Friday or Saturday-Sunday 8:00 a.m. to 5:00 p.m. C.S.T.


Payment Options

Creations and Collections accepts MasterCard, Visa, American Express and Discover for on-line purchases. We also accept Check and Money Orders for orders by mail.

If you prefer to order by mail you may do so by first completing your order on the web site, then click on the "check out" button; this will bring you first to the shipping page and then to the billing information page. After completing the information on these pages, print both pages and mail them with a check, money order or your credit card information to:

Creations and Collections
P.O. Box 8300
Little Rock, AR 72222
Orders: 1-800-575-9255
Local: (501) 227-9050
Fax: 1-877-213-3660

Be sure to print a copy for your records.


Redeem a Gift Certificate

Gift certificates can be redeemed during checkout. Any un-used value will be available for your next purchase using the same gift certificate code.

Pricing

All purchases are subject to current catalog/website pricing. The company reserves the right to correct any pricing errors that might occur in the production of emails, banners and website. Should an error occur in pricing, the customer shall have the option of paying the correct price less 10%* or receive a full refund.

*Items with MAP (Minimum Advertised Price) will not qualify for the discount.

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